11/18/25
This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website : www.sidegigrigs.com
1. Shipping Destinations
Countries We Ship To: United States
Shipping Costs
Domestic Shipping United States
Standard Shipping: Free shipping on all orders over $200
2. Customs and Duties:
No Hidden Fees: All shipping costs are calculated and displayed at checkout. There are no hidden fees.
3. Order Processing Time
Processing Time: Orders are processed within 10 Days.(Monday to Friday, excluding holidays, MST).
Order Cut-Off Time: Orders placed before [Cut-Off Time, e.g., 5:00 PM EST] will begin processing the same day.
Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.
4. Estimated Delivery Time
Domestic Shipping: Standard Shipping: 3-10 business Days
Notes: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.
5. Shipping Methods and Carriers
Reliable Carriers:
Domestic Carriers: UPS
We partner with reputable carriers to ensure your package arrives safely
6. Shipment Tracking:
All orders include tracking information, which will be provided via email once your order has shipped.
7. Insurance:
Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.
8. Order Tracking
After your order has been shipped, you will receive an email containing:
- Tracking Information
- Tracking Number
- Carrier Name
- Link to Track Your Package
9. Assistance:
If you have questions or need assistance with tracking, please contact our Customer Service.
10. Delivery Issues
Delayed or Lost Packages
11. Delayed Delivery:
If your package is delayed beyond the estimated delivery time, please contact us at:
support@sidegigrigs.com / Tel: 17207064989
12. Lost Packages:
Verify the shipping address provided.
Check with neighbors or building management.
Contact us for further assistance.
If your tracking information indicates that your package was delivered but you have not received it:
Damaged Packages
Reporting Damage:
Take photos of the damaged packaging and items.
Contact us within [Number of Days, e.g., 7 days] at [Customer Service Email].
If your package arrives damaged:
Resolution:
We will work with you to arrange a replacement or refund as appropriate.
Missing Items
Reporting Missing Items:
Contact us within [Number of Days, e.g., 7 days] of receiving your package.
Provide your order number and details of the missing item(s).
If any items are missing from your order:
Resolution:
We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.
Return and Refund Policy
Returns:
Returns are accepted within 14 days of receiving your order.
Conditions for Returns:
Items must be unused, undamaged, and in their original packaging.
Certain items (e.g., personalized or perishable goods) may not be eligible for return.
Return Shipping Costs:
Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.
Company Responsibility: If the return is due to our error, we will cover the return shipping costs.
Refunds:
Refunds are processed within [Number of Days, e.g., 14 days] after receiving the returned item.
Refunds will be issued to the original payment method.
Incorrect Address
Address Accuracy:
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Returned Packages:
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We will contact you to arrange reshipment.
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Additional shipping charges may apply.
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If a package is returned to us due to an incorrect address:
13. Contact Information
If you have any questions or concerns regarding your shipment, please contact us:
Sidegig Rigs
1312 17th Street , Denver, Colorado, 80202, USA
Our customer service team is available
Days and Hours of Operation Monday - Friday, 9 AM to 5 PM EST
14. Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.
